Are you an organized and client-focused person who is passionate about crypto? Copper, a leading provider of digital asset custody and trading solutions, is looking for a Client Operations Associate. You will be the engine that powers our client relationships, ensuring that all their operational needs are met smoothly and efficiently. This is a vital full-time, remote role for someone who loves solving problems and providing a world-class client experience.
Your role is to make sure our institutional clients have a seamless journey with Copper. You will handle everything from client onboarding and account setup to daily transaction support. We are looking for a proactive and detail-oriented individual who can work well under pressure. This is your chance to join a trusted leader in digital asset infrastructure and be a key part of our client’s success.
📄 Job Description
📌 Requirements
- Experience in an operations role at a financial services or technology company.
- A strong understanding of financial operations, such as trade settlement or asset custody.
- Excellent attention to detail and a commitment to accuracy.
- A client-first mindset and strong problem-solving skills.
- Ability to work effectively in a fast-paced environment.
- Interest in crypto and digital assets is a must.
🚠️ What You Will Do
- Manage the end-to-end onboarding process for new institutional clients.
- Process client transactions, including deposits, withdrawals, and trades.
- Act as the first point of contact for any client operational inquiries.
- Work with internal teams like compliance and engineering to resolve client issues.
- Help improve our operational workflows to make them more efficient.
🏢 About the Company
📝 How to Apply
Note: This is an official job opening at Copper. Always be careful and apply through trusted channels.
❓ Frequently Asked Questions
Q1: Who are the clients I will be working with? You will be working with our institutional clients, which include some of the world’s largest crypto funds, asset managers, and trading firms.
Q2: Is this a customer support role? This is more of an operational role than a traditional customer support role. While you will communicate with clients, your main focus is on executing their operational requests accurately and efficiently.
Q3: What is the most important skill for this role? Attention to detail. In this role, you will be handling high-value transactions and critical client requests, so accuracy is extremely important.
Q4: Do I need to be a crypto expert? You don’t need to be a crypto expert, but you must have a strong interest and a good foundational knowledge of the space. Experience in traditional financial operations is highly valued.
