Customer Support Specialist (Entry-Level)
Do you love helping people and have an interest in crypto? Utorg, a leading crypto-to-fiat exchange, is looking for a friendly and patient Customer Support Specialist. You will be the first point of contact for our users, helping them with their questions and ensuring they have a smooth experience. This is a great part-time, remote role for someone who is a great communicator and wants to work in the fast-growing Web3 industry.
Your role is to provide amazing support to our customers from all over the world. You will answer questions about transactions, help users navigate our platform, and solve any problems they might face. We are looking for an empathetic and tech-savvy person who enjoys making customers happy. This is your chance to join a dynamic team and be a key part of our users’ journey into crypto.
📄 Job Description
📌 Requirements
- Experience in a customer support or client-facing role.
- Excellent written and verbal communication skills in English.
- A patient, empathetic, and friendly attitude.
- Comfortable with technology and able to learn new software quickly.
- A strong interest in the cryptocurrency industry.
- Ability to work flexible hours to support our global users.
🚠️ What You Will Do
- Respond to customer inquiries through chat, email, and social media.
- Help users with issues related to their accounts and transactions.
- Guide new users on how to use the Utorg platform.
- Document customer interactions and report common issues to the product team.
- Maintain a positive and professional attitude with all customers.
🏢 About the Company
📝 How to Apply
Note: This is an official job opening at Utorg. Always be careful and apply through trusted channels.
❓ Frequently Asked Questions
Q1: Do I need to be a crypto expert to apply? No, you don’t need to be an expert. You just need a strong interest in crypto and a willingness to learn. We will provide training on our products and the industry.
Q2: What kind of shifts are available? This is a part-time role with flexible hours. We are looking for people who can help us cover different time zones, so we can discuss a schedule that works for you.
Q3: Is the salary of $15,000 – $25,000 for a part-time role? Yes, this is the annual salary for a part-time position. The final salary will depend on the number of hours worked and your experience level.
Q4: What is the most important quality you are looking for? Empathy. The ability to understand a customer’s frustration and patiently guide them to a solution is the most important quality for this role.
